Empowering members to improve retirement outcomes.

By Jonathan Watts-Lay, Director, WEALTH at work

The financial decisions that members need to take at retirement are getting increasingly complex. Whilst Pension Freedoms firmly put the control in the hands of individuals, recent events such as the global pandemic and the cost of living crisis have only added to the risks and challenges they face.

With this in mind, we conducted a survey with the Pensions Management Institute to investigate the retirement concerns Trustees have for their members.

It found that nearly all (92%) Trustees fear their members nearing retirement will face predatory attention from scammers. The strain on household finances caused by the cost of living crisis could mean that some members are more vulnerable than ever this year. With almost a quarter (22%) of UK adults having reported being approached by scammers offering free pension advice or a free pension review, investment opportunities, or a tax refund between March and May this year, it’s clear that these fears are well founded.

88% of Trustees reported that they are concerned that members may not understand the tax implications of accessing their pension. After all, individuals can easily incur huge tax bills unknowingly when accessing their pension, all of which can have a material impact on income levels in retirement.

All of these risks also equally affect defined benefit members who are considering transferring their pension. Indeed, the majority (86%) of Trustees in our survey have concerns over this. It’s unclear yet if the measures put in place to enable Trustees and Scheme Managers to block or pause suspicious transfers have helped the situation, but people still need to have an understanding of whether the transfer is suitable and then how to manage this money.

When we consider all of these risks, it’s unsurprising that 73% of Trustees are apprehensive that their members’ money will run out too soon in retirement. This may be due to not saving enough throughout their life. The Pensions Policy Institute published a report warning that most of those currently over 50 do not have adequate funds to achieve a ‘comfortable’ retirement as defined by the Pensions and Lifetime Savings Association. Additionally, the Pension Freedoms and the shift from defined benefit to defined contribution pensions, has put longevity and investment risk in the hands of members, and poor decision making can be far too easy.

Support levels are encouraging – but more can be done

helping those in the workplace to improve their financial future

The survey found that half (50%) of Trustees provide financial education for their members at retirement, and almost half (48.5%) of Trustees provide or facilitate financial guidance for members at retirement.

Nearly two out of five (39%) Trustees are facilitating regulated financial advice for their members. Encouragingly, this has seen a 9 percentage point increase from 30% since the survey was last carried out in 2021.

The survey also found that 70% of Trustees are concerned over a lack of engagement with their members, but financial education and guidance can overcome this.

The earlier support is provided in an individual’s life, the more likely they are to make better decisions. Additionally, income needs are likely to vary throughout what may be 25 years or more in retirement and cognitive decline may hinder decision making, meaning that ongoing support is likely to be required.

Importantly, due diligence should be carried out on providers such as ensuring that they are workplace specialists. Furthermore, checks on regulated advice firms should cover areas such as the qualifications of advisers, the regulatory record of the firm and compliance processes.

Ultimately, empowering members by providing them with access to appropriate support at the right time, can improve financial capability and resilience, which should result in better retirement outcomes for all.

About the survey

The survey was conducted online from January to April 2022 by WEALTH at work and Pensions Management Institute and received 64 responses from Trustees. If you would like to read the full report, please visit www.wealthatwork.co.uk

If you would like to discuss these issues, please contact us.

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